These Terms and Conditions govern your use of the 92kr platform, including all casino games, sports betting markets, account services, bonuses, and payment transactions. By creating a 92kr account or accessing any part of this platform, you confirm that you have read, understood, and agreed to be bound by these terms in their entirety.
A summary of the most important obligations and rights under these 92kr Terms & Conditions
You must be at least 21 years of age to register and use 92kr. By accepting these terms, you warrant that you meet this age requirement. 92kr reserves the right to request age verification documentation at any time.
Each individual may hold only one active 92kr account. Duplicate accounts are strictly prohibited and will result in immediate suspension of all accounts associated with the same individual, device, or household.
All bonuses and promotional credits issued by 92kr are subject to wagering requirements as specified at the time of the offer. Bonus funds cannot be withdrawn until the applicable wagering requirement is fully satisfied.
All deposits and withdrawals on 92kr are processed in Pakistani Rupees (PKR). Withdrawal requests are subject to identity verification and the processing timelines set out in the Payments section of these terms.
Fraudulent activity, collusion, use of automated software, exploitation of software errors, and any form of bonus abuse are strictly prohibited. 92kr will void winnings and close accounts where such conduct is detected.
92kr provides deposit limits, loss limits, session time controls, cool-off periods, and self-exclusion options to all players. These tools are accessible at any time through your account settings without delay or restriction.
For the purposes of these Terms and Conditions, the following definitions shall apply:
By registering an account on the 92kr Platform, accessing any game or betting market, making a deposit, or clicking any acceptance checkbox during the registration process, you confirm that you have read these Terms and Conditions in full and agree to be legally bound by them.
These Terms and Conditions apply to all aspects of the 92kr Platform including, without limitation, the live casino, slot games, cricket betting, instant games (Lucky Dice, Plinko), sports betting, VIP programme, bonuses, and all payment transactions conducted in PKR.
Your continued use of the Platform following any amendment to these Terms and Conditions constitutes acceptance of the revised terms. It is your responsibility to review these terms periodically. 92kr will notify registered Players of material changes via the registered email address on file.
To be eligible to register and use a 92kr Account, you must satisfy all of the following conditions:
92kr reserves the right to request documentary evidence of eligibility at any time, including government-issued photo identification and proof of address. Failure to provide such documentation within the timeframe specified by 92kr may result in the suspension of your Account and the withholding of withdrawal requests pending verification.
Each individual is permitted to hold one and only one active 92kr Account. Registration of duplicate accounts — whether under the same name, email address, device, IP address, payment method, or residential address — is strictly prohibited. Where duplicate accounts are identified, 92kr reserves the right to close all associated accounts and confiscate any balances derived from bonus activity across those accounts.
You are required to provide accurate, complete, and current information at the time of registration. This includes your legal full name, date of birth, current residential address in Pakistan (e.g. Karachi, Lahore, Islamabad, Faisalabad, or any other city), a valid email address, and a valid mobile number. You must promptly update your account details if any information changes after registration.
92kr conducts Know Your Customer (KYC) verification in accordance with international anti-money laundering standards. You may be required to submit a copy of your CNIC (Computerised National Identity Card), a recent utility bill or bank statement as proof of address, and proof of ownership of the payment method used for deposits. 92kr may restrict account functionality, including withdrawals, until KYC verification is satisfactorily completed.
You are solely responsible for maintaining the confidentiality of your 92kr Account credentials, including your username, password, and any two-factor authentication codes. You must not share your login details with any third party under any circumstances.
92kr will never request your password via email, live chat, or any other communication channel. If you receive any such request purportedly from 92kr, treat it as fraudulent and report it to our support team immediately at [email protected] (plain text — not a link).
You must notify 92kr immediately if you suspect any unauthorised access to your Account. 92kr accepts no liability for losses resulting from unauthorised account access where you have failed to maintain adequate security of your login credentials or to report suspicious activity promptly.
All financial transactions on the 92kr Platform are conducted in Pakistani Rupees (PKR). 92kr currently accepts deposits via the following approved payment methods: JazzCash, EasyPaisa, HBL bank transfer, UBL bank transfer, and Meezan Bank transfer.
Minimum deposit amounts are displayed on the cashier page and may vary by payment method. Deposits are credited to your 92kr Account balance promptly upon confirmation from the relevant payment provider, typically within seconds for JazzCash and EasyPaisa transactions.
You may only deposit funds from payment accounts and methods registered in your own name. Third-party deposits are strictly prohibited. 92kr reserves the right to return any deposit made via a payment method that cannot be verified as belonging to the Account holder and to request supporting documentation before processing any subsequent deposits.
If a deposit transaction fails to credit to your Account within a reasonable time, you should contact 92kr support with your transaction reference number. 92kr will investigate and resolve confirmed deposit discrepancies within 72 hours.
Withdrawal requests may only be made to a payment account registered in the same name as your verified 92kr Account. Withdrawals to third-party accounts are strictly prohibited and will be declined.
Standard withdrawal processing times at 92kr are as follows: Silver VIP members — up to 48 hours; Gold VIP members — up to 24 hours; Diamond VIP members — up to 4 hours; Black Diamond VIP members — instant processing. Processing times are counted from the point at which your KYC verification is fully complete and your withdrawal request has passed internal review.
You must have a fully verified KYC status before any withdrawal can be processed. Any pending Wagering Requirements on Bonus Funds attached to your Account balance must be satisfied before a withdrawal can be approved. 92kr reserves the right to conduct additional security checks on withdrawal requests that trigger internal risk parameters.
Minimum and maximum withdrawal limits apply and are displayed within the cashier section of your Account. Limits may vary depending on your VIP tier and the payment method selected. Black Diamond tier members are entitled to negotiate elevated withdrawal limits with their dedicated account manager.
92kr offers bonuses and promotions to eligible Players from time to time. All bonuses are subject to the specific terms communicated at the time of the offer, which form part of these Terms and Conditions. In the event of any conflict between a bonus-specific term and these general Terms, the bonus-specific term shall prevail in respect of that bonus only.
Unless otherwise stated, Bonus Funds credited to your Account must be wagered a minimum number of times (the Wagering Requirement) before any winnings derived from those funds become eligible for withdrawal. The applicable Wagering Requirement multiplier, eligible games, and expiry period are specified in the individual bonus terms.
92kr reserves the right to void bonus funds, cancel pending withdrawals, and permanently close any Account where bonus abuse is identified. Bonus abuse includes, without limitation: registering multiple accounts to claim the same promotion, using automated software to fulfil wagering requirements, placing low-risk offsetting bets to meet wagering conditions, and any other activity that 92kr reasonably determines is designed to exploit promotional offers rather than engage in genuine gameplay.
Bonus Funds that are not used within the validity period specified in the offer terms will automatically expire and be removed from your Account balance. Expired Bonus Funds cannot be reinstated under any circumstances.
All games available on the 92kr Platform — including live casino tables, slot games, cricket and sports betting markets, Lucky Dice, Plinko, and all other instant games — are governed by individual game rules which form part of these Terms and Conditions. Players are responsible for familiarising themselves with the applicable rules before placing bets.
All casino games on the 92kr Platform use certified Random Number Generator (RNG) systems that are independently audited for fairness. Published Return to Player (RTP) percentages are accurate at the time of publication and are sourced from the respective game providers. 92kr does not manipulate game outcomes.
In the event of a technical malfunction, network failure, or software error that affects the outcome of a game or bet, 92kr reserves the right to void the affected round and refund the relevant stake to the Player's Account. 92kr's decision on such matters is final. Winnings generated as a direct result of a documented system error are not valid and will not be paid out.
Sports betting markets, including PSL cricket, international T20s, and other events covered on the 92kr sports betting section, are governed by specific sports rules communicated within the betting interface. 92kr reserves the right to suspend markets, void bets, or amend odds where required to maintain market integrity or in response to confirmed irregular activity.
The following conduct is strictly prohibited on the 92kr Platform. Violation of any item in this section may result in immediate account suspension, forfeiture of balance, and referral to relevant authorities:
92kr provides the following responsible gaming tools to all registered Players, accessible at any time via Account settings without delay, surcharge, or restriction:
Increases to deposit or loss limits take effect after a 24-hour cooling-off period. Decreases take effect immediately. Self-exclusion is irreversible for the duration of the selected exclusion period. Players who have self-excluded must not attempt to re-register under a new account — any such accounts will be closed upon detection and any balance forfeited.
92kr operates a strict 21+ age policy. If you have concerns about a minor accessing gambling services, please contact our support team immediately so that appropriate steps can be taken to protect vulnerable individuals.
All content on the 92kr Platform — including but not limited to the 92kr brand name and logo, website design, game graphics, software, text, imagery, and promotional materials — is the property of 92kr or its licensed content providers and is protected by applicable intellectual property laws.
You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform for personal entertainment purposes only. You may not copy, reproduce, distribute, modify, create derivative works from, publicly display, or commercially exploit any part of the Platform without prior written consent from 92kr.
To the maximum extent permitted by applicable law, 92kr shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or in connection with your use of the Platform, including but not limited to loss of profits, loss of data, or loss of gaming opportunities resulting from technical failures, network interruptions, or third-party payment processing delays.
92kr's total aggregate liability to any Player in respect of any claim arising under or in connection with these Terms shall not exceed the total amount of Real Money Funds deposited by that Player in the 30-day period immediately preceding the event giving rise to the claim.
Nothing in these Terms shall exclude or limit 92kr's liability for death or personal injury caused by its negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be excluded by law.
92kr collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into and forms part of these Terms and Conditions. By accepting these Terms, you also consent to the collection and use of your personal data as described in the Privacy Policy.
92kr will not sell your personal data to third parties. Data may be shared with payment processors, KYC verification providers, fraud prevention services, and regulatory authorities where required by law or as necessary to provide the Platform's services. Please refer to the Privacy Policy for full details.
92kr reserves the right to amend, update, or replace these Terms and Conditions at any time. Material changes will be communicated to registered Players via the email address on file at least 14 days prior to the change taking effect, except where an earlier effective date is required by regulatory obligation or legal necessity.
If you do not agree with any amended Terms, you must close your Account before the amended Terms take effect. Continued use of the Platform after the effective date of any amendment constitutes your acceptance of the revised Terms.
These Terms and Conditions are governed by and shall be construed in accordance with the laws of the jurisdiction in which 92kr holds its international gaming licence. Any dispute arising out of or in connection with these Terms that cannot be resolved through 92kr's internal complaints procedure shall be referred to binding arbitration conducted under the rules of the applicable regulatory body.
In the first instance, all complaints should be directed to the 92kr support team via live chat or by email to [email protected] (plain text — not a link). 92kr commits to acknowledging all formal complaints within 48 hours and providing a substantive response within 14 business days.
If you have any questions about these Terms and Conditions, wish to submit a formal complaint, or require assistance with your 92kr Account, please contact our support team through the following channels:
92kr aims to respond to all support queries within 24 hours. For urgent Account security matters, please use the live chat function for the fastest response.
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